Privacy Policy

Last Updated: March 20261. INTRODUCTIONThe Chicago Coffee Company (“CCC,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency, integrity, and care.This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you visit our website at thechicagocoffee.co, place an order, or interact with us in any way including through our email list, social media platforms, and any other digital touchpoints.By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.2. INFORMATION WE COLLECTInformation You Provide DirectlyWe collect personal information you voluntarily provide to us including:· Full name
· Email address
· Shipping address
· Billing address
· Phone number (if provided)
· Payment information
(processed securely by Stripe —
we never store your card details)
· Messages and inquiries sent
via our contact form or email
· Subscription preferencesInformation Collected AutomaticallyWhen you visit our website we may automatically collect:· IP address
· Browser type and version
· Device type and operating system
· Pages visited and time spent on site
· Referring website or source
· Geographic location (city/country level)
· Cookies and similar tracking technologiesInformation from Third PartiesWe may receive information about you from:· Stripe — payment processing data
· Email marketing platforms
(Mailchimp, Klaviyo, or similar)
· Social media platforms when you
interact with our content
· Analytics providers such as
Google Analytics3. HOW WE USE YOUR INFORMATIONWe use the information we collect for the following purposes:Order Fulfillment· Process and fulfill your orders
· Send order confirmations and
shipping notifications
· Communicate about your purchase
· Resolve disputes and issues
with your orderMarketing & Communications· Send promotional emails and
newsletters (with your consent)
· Deliver your Morning Club
discount and member benefits
· Notify you about new products,
seasonal micro-batches, and
exclusive offers
· Personalize your experience
based on your preferencesBusiness Operations· Improve our website and
product offerings
· Analyze purchasing trends
and customer behavior
· Prevent fraud and ensure
the security of our platform
· Comply with legal obligations
· Respond to your questions
and customer service requests4. HOW WE SHARE YOUR INFORMATIONThe Chicago Coffee Company does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever.We may share your information only in the following limited circumstances:Service ProvidersWe work with trusted third-party providers
who assist us in operating our business:· Stripe — Payment processing
· USPS / UPS / FedEx — Order shipping
· 3PL Fulfillment Partner — Order fulfillment
· Email marketing platform —
Newsletter delivery
· Analytics providers —
Website performance trackingThese providers are contractually obligated
to protect your data and may only use it
to provide services on our behalf.Legal RequirementsWe may disclose your information if required
to do so by law or in response to:· A valid legal process or court order
· A government or regulatory request
· Protection of our legal rights
or the rights of others
· Prevention of fraud or illegal activityBusiness TransfersIn the event of a merger, acquisition,
or sale of all or part of our business,
your personal information may be
transferred as part of that transaction.
We will notify you via email and/or
a prominent notice on our website
before your information is transferred.5. COOKIES & TRACKING TECHNOLOGIESOur website uses cookies and similar tracking technologies to enhance your experience and analyze site performance.Types of Cookies We Use· Essential Cookies
Required for the website to function
properly. Cannot be disabled.· Analytics Cookies
Help us understand how visitors
interact with our site (Google Analytics).· Marketing Cookies
Used to deliver relevant ads and
track the effectiveness of our
advertising campaigns (Meta Pixel,
Google Ads).· Functional Cookies
Remember your preferences and
improve your experience.Your Cookie ChoicesYou can control cookies through your
browser settings at any time.Note: Disabling certain cookies may
affect the functionality of our website.6. EMAIL MARKETINGWhen you join our Morning Club or subscribe to our email list you consent to receiving:· Welcome emails and discount codes
· Product announcements and
new release notifications
· Seasonal micro-batch alerts
· Promotional offers and
exclusive member discounts
· Brewing tips and recipe content
· Company news and updatesUnsubscribingYou may unsubscribe from our marketing
emails at any time by:· Clicking the "Unsubscribe" link
at the bottom of any email
· Emailing us at
Info@thechicagocoffee.co
with the subject line "Unsubscribe"We will process your request within
5 business days. Please note that
transactional emails related to your
orders (confirmations, shipping updates)
will continue to be sent regardless
of your marketing preferences.7. DATA RETENTIONWe retain your personal information for as long as necessary to:· Fulfill the purposes outlined
in this Privacy Policy
· Comply with our legal obligations
· Resolve disputes and enforce
our agreements
· Maintain business records
as required by lawSpecifically:· Order information — 7 years
(tax and legal compliance)
· Email list data — Until you
unsubscribe or request deletion
· Customer service records — 3 years
· Analytics data — 26 months8. DATA SECURITYWe take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it including:· SSL/TLS encryption on all
data transmissions
· Secure payment processing
via Stripe (PCI DSS compliant)
· Access controls limiting who
can view your personal data
· Regular security reviews
of our systems and processesPlease note that no method of transmission over the internet is 100% secure. While we strive to protect your personal information we cannot guarantee absolute security.9. YOUR RIGHTSDepending on your location you may have the following rights regarding your personal information:All Customers· Right to Access
Request a copy of the personal
information we hold about you· Right to Correction
Request correction of inaccurate
or incomplete information· Right to Deletion
Request deletion of your
personal information subject
to certain legal exceptions· Right to Opt Out
Opt out of marketing
communications at any timeCalifornia Residents (CCPA)Under the California Consumer Privacy Act
you have additional rights including:· Right to know what personal
information is collected about you
· Right to know if your personal
information is sold or disclosed
· Right to opt out of the sale
of your personal information
· Right to non-discrimination for
exercising your privacy rightsNote: The Chicago Coffee Company does
NOT sell your personal information.European Residents (GDPR)If you are located in the European
Economic Area you have rights under
the General Data Protection Regulation
including:· Right to access your data
· Right to rectification
· Right to erasure
· Right to restrict processing
· Right to data portability
· Right to object to processing
· Rights related to automated
decision makingTo exercise any of these rights
contact us at:
Info@thechicagocoffee.co10. CHILDREN’S PRIVACYOur website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13 please contact us immediately at Info@thechicagocoffee.co and we will take steps to delete that information.11. THIRD PARTY LINKSOur website may contain links to third-party websites including our social media profiles and payment processor. This Privacy Policy applies only to The Chicago Coffee Company website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.12. CHANGES TO THIS PRIVACY POLICYWe reserve the right to update or modify this Privacy Policy at any time. When we make changes we will:· Update the "Last Updated" date
at the top of this policy
· Post the updated policy on our website
· Notify you by email if the changes
are material and you are on our
email listYour continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.13. CONTACT USIf you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information please contact us:The Chicago Coffee Company
📧 Privacy Inquiries:
Info@thechicagocoffee.co📧 General Support:
Info@thechicagocoffee.co📧 Wholesale:
Wholesale@thechicagocoffee.co🌐 Website:
thechicagocoffee.co📍 Location:
Chicago, Illinois
United States☕ Celebrate Every Morning.We will respond to all privacy-related inquiries within 10 business days.

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