Refund & Satisfaction Policy

Last Updated: March 2026OUR POLICY
All sales made through The Chicago Coffee Company are final. We do not offer refunds or accept returns on any orders once they have been placed and processed.
We encourage all customers to review their order carefully before completing checkout.WE DO MAKE IT RIGHT — DAMAGED OR DEFECTIVE PRODUCTS
While we do not issue refunds, we are fully committed to making sure every customer receives their order in perfect condition. If your product arrives damaged, defective, or incorrect, we will resolve the issue promptly and at no additional cost to you.
You may be eligible for a replacement if:
∙ Your tin or packaging arrived visibly damaged
∙ Your product was defective or compromised upon opening
∙ You received the wrong item in your order
∙ Your order was lost or significantly delayed due to a carrier issueHOW TO FILE A DAMAGE OR DISPUTE CLAIM
If you have an issue with your order, please contact us within 48 hours of delivery and include the following:
1. Your full name and order number
2. A clear photo of the damaged or defective product
3. A brief description of the issue
📧 Contact us at: info@thechicagocoffee.co
🌐 Or visit: thechicagocoffee.co
Our team will review your claim and respond within 2 business days with a resolution. Approved claims will receive a replacement product shipped at no charge.WHAT WE DO NOT COVER
We are unable to process claims for the following:
∙ Change of mind or buyer’s remorse
∙ Incorrect address entered at checkout by the customer
∙ Orders marked as delivered by the carrier to the correct address with no reported damage
∙ Claims submitted more than 48 hours after the confirmed delivery date
∙ Opened or partially consumed products without documented defectSUBSCRIPTION ORDERS
Customers on a subscription plan may cancel or pause their subscription at any time before the next billing cycle. Cancellations made after a subscription has already been charged and fulfilled will not be eligible for a refund but may be cancelled going forward.
To manage your subscription contact us at info@thechicagocoffee.co before your next scheduled billing date.DISPUTES & CHARGEBACKS
We always prefer to resolve any issue directly with our customers before a dispute is escalated. If you have a concern, please reach out to us first and we will make it right. Chargebacks filed without contacting us first may result in your account being flagged and future orders being declined.QUESTIONS?
We are a small Chicago-based business and we genuinely care about every single customer. If something went wrong with your order, we want to know and we will fix it.
📧 info@thechicagocoffee.co
🌐 thechicagocoffeeco.co
📍 Chicago, IL
The Chicago Coffee Company — Celebrate Every Morning. ☕

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