Shipping
Shipping and Receiving
Last Updated: March 2026HOW OUR SHIPPING WORKS
The Chicago Coffee Company partners with a trusted third-party logistics provider (3PL) to fulfill and ship every order. When you place your order it is automatically transmitted to our fulfillment center where it is picked, packed, and shipped on your behalf — ensuring fast, accurate, and professional delivery every time.2. ORDER PROCESSING
∙ All orders are processed and transmitted to our 3PL fulfillment center automatically upon purchase
∙ Orders are fulfilled Monday through Friday, excluding federal holidays
∙ Orders placed before 12:00 PM CST are typically picked up for shipment the same business day
∙ Orders placed after 12:00 PM CST or on weekends and holidays will be processed the next business day
∙ You will receive a shipping confirmation email with your tracking number once your order has been picked up by the carrier3. SHIPPING DESTINATIONS
∙ We currently ship to all 50 U.S. states
∙ We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time
∙ U.S. territories shipping availability may vary — contact us at info@thechicagocoffee.co before placing your order4. SHIPPING & DELIVERY TIMEFRAMESShipping Method |Estimated
|------------------|------------------|----------------------||Free Shipping |5–7 Business Days |On all orders |Note: Delivery timeframes are estimates provided by our carrier partners and begin from the date of shipment — not the date of purchase. These estimates are not guaranteed.5. SHIPPING CARRIERS
Our 3PL fulfillment partner ships via the following carriers depending on your location, package size, and selected shipping method:
∙ USPS — Standard domestic delivery
∙ UPS — Expedited and standard delivery
∙ FedEx — Express and overnight options
The carrier used for your order will be confirmed in your shipping confirmation email along with your tracking number.6. ORDER TRACKING
∙ Once your order has shipped you will receive a shipping confirmation email containing your tracking number
∙ You can track your order directly through the carrier’s website using the tracking number provided
∙ Please allow 24–48 hours for tracking information to update after your confirmation email is received
∙ If you have not received a shipping confirmation within 3 business days of placing your order please contact us at info@thechicagocoffee.co7. DELIVERY ISSUES
Lost Packages
If your tracking information shows your order as delivered but you have not received it:
∙ Check with neighbors, building management, or other household members first
∙ Wait 24 hours as carriers sometimes mark packages as delivered prematurely
∙ If your package is still missing after 24 hours contact us at info@thechicagocoffee.co and we will open a claim with the carrier on your behalf
Delayed Packages
Shipping delays can occur due to:
∙ High carrier volume during peak seasons
∙ Severe weather or natural disasters
∙ Carrier operational disruptions
The Chicago Coffee Company is not responsible for carrier delays once your order has been handed off to the fulfillment carrier. However we will always do our best to assist you in resolving the issue.
Damaged in Transit
If your order arrives damaged:
∙ Take clear photos of the damaged packaging and product immediately
∙ Contact us within 48 hours of delivery at info@thechicagocoffee.co
∙ Include your order number, photos, and a brief description of the damage
∙ Approved claims will receive a replacement shipment at no charge
Please refer to our full Refund & Satisfaction Policy for complete details.8. INCORRECT SHIPPING ADDRESS
∙ It is the customer’s full responsibility to provide an accurate and complete shipping address at checkout
∙ If you realize you have entered an incorrect address please contact us immediately at info@thechicagocoffee.co
∙ We will make every effort to intercept and correct the address before your order ships
∙ Once an order has been picked up by the carrier we cannot guarantee an address change
∙ Orders delivered to an incorrect address provided by the customer are not eligible for a replacement or refund9. UNDELIVERABLE PACKAGES
If a package is returned to our fulfillment center as undeliverable due to:
∙ An incorrect or incomplete address provided at checkout
∙ Failure to retrieve the package after delivery attempt notices
∙ Refusal of delivery by the recipient
We will contact you to arrange reshipment. Reshipment fees will apply and are the responsibility of the customer. If you choose not to reship the order it will not be eligible for a refund.10. WHOLESALE & BULK ORDER SHIPPING
Corporate, wholesale, and bulk orders are fulfilled through the same 3PL fulfillment system with the following differences:
∙ Bulk orders of 10+ units may require 2–3 additional business days for fulfillment
∙ Wholesale partners will receive a dedicated shipping quote prior to order confirmation
∙ Pallet or freight shipping is available for large corporate orders — contact us at info@thechicagocoffee.co for pricing
∙ All wholesale shipping terms will be outlined in your wholesale agreement11. HOLIDAY & PEAK SEASON SHIPPING
During peak seasons including but not limited to:
∙ Thanksgiving and Christmas holiday season
∙ Valentine’s Day and Mother’s Day
∙ New Year
Processing and delivery times may be extended by 2–5 business days. We strongly recommend placing orders at least 10–14 days in advance during these periods to ensure on-time delivery. We will post any known shipping delays on our website and social media channels.12. SUBSCRIPTION ORDER SHIPPING
∙ Subscription orders are automatically fulfilled and shipped by our 3PL partner on your scheduled billing date
∙ Shipping rates for subscription orders are calculated at the time of each shipment
∙ Subscribers will receive a shipping confirmation email with tracking for every recurring shipment
∙ To update your shipping address for a subscription order contact us before your next billing date at info@thechicagocoffee.co13. CONTACT US
For any shipping questions, tracking issues, or delivery concerns please reach out to us directly. We are a small Chicago business and we genuinely care about every order that goes out.The Chicago Coffee Company
📧 Email: info@thechicagocoffeecompany.co
🌐 Website: thechicagocoffeeco.co
📍 Chicago, Illinois
☕ Celebrate Every Morning.