Terms of Service
Terms of Service
Last Updated: March 20261. ACCEPTANCE OF TERMS
By accessing or using the website, placing an order, or purchasing any product from The Chicago Coffee Company (“CCC,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or purchase our products.
These Terms apply to all visitors, customers, and users of The Chicago Coffee Company website and storefront.2. COMPANY INFORMATIONThe Chicago Coffee Company
Chicago, Illinois
Website: thechicagocoffee.co
Contact: info@thechicagocoffee.co3. PRODUCTS & PRICING
∙ All products sold by The Chicago Coffee Company are subject to availability.
∙ We reserve the right to modify, discontinue, or change pricing on any product at any time without prior notice.
∙ Product images on our website are for illustrative purposes and may vary slightly from the physical product received.
∙ Current product pricing:
∙ Premium Organic Instant Coffee (5 oz) — $19.98
∙ Additional products may be added at any time including but not limited to Whole Bean Coffee4. ORDERS & PAYMENT
Placing an Order
By placing an order through our website you confirm that:
∙ All information provided is accurate, complete, and current
∙ You are authorized to use the payment method provided
∙ You are at least 18 years of age
Payment
∙ All payments are processed securely through Stripe
∙ We accept all major credit and debit cards
∙ Payment is collected in full at the time of purchase
∙ All prices are listed in U.S. dollars (USD)
Order Confirmation
∙ You will receive an email confirmation once your order has been successfully placed
∙ An order confirmation does not guarantee shipment if inventory issues or payment problems arise
∙ We reserve the right to cancel any order at our discretion and issue a full refund in the event we are unable to fulfill it5. SHIPPING & DELIVERY
∙ We ship to addresses within the United States
∙ Estimated shipping times are provided at checkout and are not guaranteed
∙ The Chicago Coffee Company is not responsible for delays caused by carriers, weather, or circumstances outside our control
∙ Risk of loss and title for products passes to you upon delivery to the carrier
∙ It is the customer’s responsibility to provide an accurate and complete shipping address at checkout
∙ Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund
Shipping Carriers
We currently ship via USPS, UPS, and/or FedEx depending on your location and order size.6. REFUND & SATISFACTION POLICY
All sales are final. We do not offer refunds or accept returns. However, if your product arrives damaged, defective, or incorrect, we will resolve the issue at no additional cost to you.
To file a damage or dispute claim you must:
∙ Contact us within 48 hours of delivery
∙ Provide your order number, photos of the damage, and a description of the issue
∙ Send your claim to info@thechicagocoffee.co
Approved claims will receive a replacement product at no charge. Please refer to our full Refund & Satisfaction Policy for complete details.7. SUBSCRIPTION TERMS
If you purchase a subscription plan through The Chicago Coffee Company:
∙ Your subscription will automatically renew at the frequency selected at checkout
∙ Your payment method will be charged automatically at the start of each billing cycle
∙ You may cancel or pause your subscription at any time before the next billing date by contacting us at info@thechicagocoffee.co
∙ Cancellations made after a billing cycle has been charged and fulfilled are not eligible for refund but will prevent future charges
∙ We reserve the right to modify subscription pricing with 30 days advance notice to active subscribers
∙ Continued use of your subscription after a price change constitutes acceptance of the new pricing8. INTELLECTUAL PROPERTY
All content on The Chicago Coffee Company website and social media platforms including but not limited to:
∙ The “Celebrate Every Morning” trademark and slogan
∙ The Chicago Coffee Company name, logo, and brand identity
∙ Product photography, graphics, and design
∙ Written content, copy, and descriptions
…is the exclusive intellectual property of The Chicago Coffee Company and is protected under applicable U.S. copyright and trademark laws. You may not reproduce, copy, distribute, or use any of our content without express written permission.9. PROHIBITED USE
By using our website and purchasing our products you agree not to:
∙ Use our website for any unlawful or fraudulent purpose
∙ Submit false, inaccurate, or misleading information during checkout
∙ Attempt to manipulate, hack, or interfere with our website or payment systems
∙ Resell our products commercially without prior written authorization from The Chicago Coffee Company
∙ File false chargebacks or payment disputes in bad faith
∙ Harass, threaten, or abuse our staff or customer service team in any way
Violation of any of these terms may result in cancellation of your order, banning from future purchases, and where applicable, legal action.10. DISCLAIMER OF WARRANTIES
The Chicago Coffee Company provides its products and website “as is” without warranties of any kind, either express or implied, including but not limited to:
∙ Warranties of merchantability or fitness for a particular purpose
∙ Warranties that the website will be uninterrupted, error-free, or free of viruses
∙ Warranties regarding the accuracy or completeness of any content on the website11. LIMITATION OF LIABILITY
To the fullest extent permitted by law, The Chicago Coffee Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
∙ Your use or inability to use our website or products
∙ Any errors or omissions in our website content
∙ Unauthorized access to or alteration of your data
∙ Any other matter relating to our products or services
Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the product in question.12. HEALTH & ALLERGEN DISCLAIMER
∙ Our products contain caffeine
∙ Our products are manufactured in a facility that may process other food allergens
∙ If you have a medical condition, are pregnant, nursing, or sensitive to caffeine, please consult a healthcare professional before consuming our products
∙ The Chicago Coffee Company makes no medical claims about its products13. THIRD PARTY LINKS & SERVICES
Our website may contain links to third-party websites or services including but not limited to Stripe for payment processing. These third parties have their own terms and privacy policies and The Chicago Coffee Company is not responsible for their content, practices, or policies.14. PRIVACY
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website you consent to the collection and use of your information as described in our Privacy Policy.
We do not sell, rent, or share your personal information with third parties for marketing purposes.15. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cook County, Illinois.16. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date at the top. Your continued use of our website or placement of an order after changes are posted constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.17. CONTACT US
If you have any questions about these Terms of Service please contact us:The Chicago Coffee Company
📧 Email: info@thechicagocoffe.co
🌐 Website: thechicagocoffee.co
☕ Celebrate Every Morning.